Simple and clear hotel policies.

Reservation Policy

A booking enquiry is not a confirmed reservation until Hotel Saksham Palace sends confirmation by phone, email or WhatsApp. Availability and tariff are confirmed for the requested dates before payment.

• Advance payment, if applicable, will be communicated at the time of confirmation.
• Weekend & package bookings — 30 % deposit to confirm.
• Akshay Tritiya weekend & festival dates — full payment in advance.
• Group bookings may have separate payment and cancellation terms.

Cancellation Policy

We aim to be flexible with mountain weather and unforeseen yatra disruptions. The standard policy is:

• Cancellation terms will be communicated with your booking confirmation.
• Any applicable refund depends on the confirmed booking terms and cancellation date.
• Late cancellation and no-show charges may apply as stated in the confirmed booking.
• No-show reservations may not be refundable.
• If severe weather, road closure or official travel restrictions affect your journey, contact us as soon as possible. Any refund or date-change option will be handled according to the booking terms and circumstances.

Check-In & House Rules

• Standard check-in and check-out times will be confirmed with your booking. Early check-in or late check-out depends on availability.
• Original government photo ID required at check-in for every adult guest. Aadhaar, passport, voter ID, or driving licence accepted. Foreign nationals — passport & visa.
• Smoking inside hotels is not permitted. Designated smoking corner available outside the dining hall.
• Hotel Saksham Palace is a fully vegetarian, alcohol-free property in keeping with the sanctity of the valley.
• Quiet hours from 10 pm to 7 am, in respect of fellow guests and the early-trek rhythm.
• Children are welcome. Any extra-bed or additional-guest charges will be confirmed based on the room selected.

Privacy Policy

We collect information needed to handle enquiries, reservations and guest services. We do not sell personal information. Data may be retained as required for operational, accounting or legal purposes.

• Front-desk staff have access to your booking only.
• Guest photographs are not used for marketing without appropriate permission.
• You may request deletion of your account & history at any time by emailing info@hotelsakshampalace.com.
• The website may use essential technical cookies and basic analytics to keep the site working and understand general usage.

Payment & Refunds

• If an online payment gateway is offered, payment is processed through the payment provider shown at checkout. Do not share card details with hotel staff over email or WhatsApp.
• Refund timing depends on the payment method and banking system.
• UPI / NEFT & bank transfer details available on request from the front desk.
• Taxes, if applicable, will be shown with the room tariff or booking confirmation.

Terms of Service

Hotel Saksham Palace operates as a hospitality business in Barkot, Uttarakhand. By using this website or booking a stay, guests agree to follow the applicable hotel terms and policies.

• Information on this website is correct to the best of our knowledge at the time of publication. Tariff and services are subject to change.
• Transport, pony, palki, helicopter, guide and other third-party services are subject to the terms of the relevant operator. The hotel may help with coordination but is not responsible for services provided by independent operators.
• Applicable disputes will be handled under Indian law and the appropriate jurisdiction for the hotel.

Contact for Policy Queries

For any clarification regarding these policies, please write to info@hotelsakshampalace.com
+91 7500379313 or call our front desk at +91 9411747164.

Last updated: 10 August 2026. Hotel Saksham Palace may update these policies when required.